tiqline is a process SLA monitoring tool: it turns events from Shopify and your own systems into one case per piece of work, gives every step a time limit and alerts you in Slack or by email when a step runs over.
tiqline vs Zapier: watch a deadline or run a workflow
Zapier is a no-code automation platform that connects more than 9,000 apps and runs a workflow when something happens. tiqline follows each case, such as an order, through the steps you describe and alerts by Slack or email when a step stays open past its time limit. This page compares both, shows when each fits and how they work together.
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What Zapier is
Zapier builds workflows called Zaps: a trigger in one app starts actions in others. The Free plan includes 100 tasks a month and two-step Zaps. Professional adds multi-step Zaps, webhooks, filters and paths. Team and Enterprise add an audit log that shows who did what, with 6 months of history on Team and 12 months on Enterprise.
Zapier can also wait. Delay by Zapier pauses a Zap for a set time, until a date, or after a queue, and the delay step does not count as a task. Zapier MCP lets an AI client call tools across its apps; each successful call uses two tasks.
What tiqline is
tiqline is SLA monitoring for processes. Events arrive as Shopify webhooks or through the track API and are linked by an ID, such as the order number, into one case. You describe the steps and give every step after the first a time limit. When a deadline passes, the case is marked stuck, stuck cases on one step are grouped into one incident, and one alert goes to Slack or email with a link to the cases. The dashboard shows how many finished cases kept every limit and how many are stuck now.
The main differences
- Purpose: Zapier does something when an event happens. tiqline notices when an expected event does not happen in time.
- State: a Zap run knows about its own trigger. tiqline keeps every open case with its step and deadline in one list.
- Grouping: forty late orders in Zapier are forty runs. In tiqline they are one incident and one alert.
- Billing: Zapier counts tasks. tiqline counts events, and a repeated event is stored and counted once.
When each one fits
When Zapier fits
Zapier fits when you want to connect many apps and act as soon as something happens, without hosting anything. It is the right tool to create a ticket, update a CRM or post a record into a spreadsheet. With Delay by Zapier and a filter you can also build a single check, such as waiting 24 hours after payment and testing whether an order shipped.
When tiqline fits
tiqline fits when the steps are known and every open case needs a deadline. You want one place that lists all stuck orders, one alert per stuck step instead of one per order, and a record of who changed a time limit. A change to a time limit applies at once, including to running cases.
Side by side
Last checked: 1 November 2026
| Topic | tiqline | Zapier |
|---|---|---|
| Category | SLA monitoring for processes. Follows each case through your steps and alerts when a step runs past its time limit. | No-code automation that connects 9,000+ apps. A plan sets the features and a monthly allowance of tasks. Sources |
| Event intake | Shopify webhooks, or a POST to the track API, one event at a time or in a batch. A repeated event is stored once. | A Zap starts from an app event or a webhook. Webhooks start on Professional. Polling runs every 15 minutes on Free, 2 on Professional and 1 on Team and Enterprise. Sources |
| Time limit per step | Every step after the first can have a time limit. The deadline is the time the case reached the step plus the limit. | Built per Zap: Delay by Zapier waits a set time, then a filter checks the order. The delay step does not count as a task. |
| Stuck cases | A case past its deadline is marked stuck. Stuck cases on the same step share one incident. | Delay by Zapier holds each Zap run on its own until its delay ends, so each run handles one order. A list of all open orders past a deadline is something you build, for example in a table. Sources |
| Process map with branches | The process map shows every step. A branch sends each case down exactly one path, chosen by an event property, and paths can merge again. | Filters and paths run different actions from conditions, from Professional. Zapier Canvas, on every plan, maps a process and can turn the diagram into Zaps. Sources |
| Shopify | Orders created, paid, fulfilled, partially fulfilled and cancelled, fulfillments and refunds. Names, addresses, phone numbers and emails are not stored. You describe the process yourself. | A Shopify integration connects with OAuth. Triggers include order created, order paid, order fulfilled and order cancelled. Sources |
| Alert channels | Slack through an incoming webhook, email to up to 20 addresses, or both. One alert per incident. A deadline older than seven days is marked without an alert. | A Zap can send a message to any connected app. Enterprise lists alerts for critical errors in a Zap. Sources |
| MCP / AI agent | Over MCP with OAuth sign-in an agent can set up ID fields, the process and time limits, connect Slack or email, and read usage and the audit log. | Zapier MCP is on every plan, with basic access on Free. A client can call tools across 9,000+ apps; each successful call uses two tasks. Sources |
| Audit log | Every plan includes the audit log, including Free. Publishing a process, changing a time limit and connecting Slack or email are written to the audit log, with who did it. You read the log over MCP; the dashboard has no audit page. | On Team and Enterprise, showing who did what and when. History is 6 months on Team and 12 months on Enterprise. |
| GDPR and data location | Data is stored in the EU, in Frankfurt. | Zapier states that it complies with the GDPR, the UK GDPR and the CCPA. Sources |
| Setup effort | Connect Shopify or send events to the track API, then describe the steps and time limits. No templates. | Sign up online. Two-step Zaps on Free; multi-step Zaps, webhooks and paths from Professional. Enterprise through Sales. Sources |
| Pricing | The Free plan includes 5,000 events a month. When the quota is full, alerts pause and events are still stored. Other plans are on the pricing page. | Free: 100 tasks a month. Professional from $19.99 a month billed yearly or $29.99 monthly. Team from $69 billed yearly or $103.50 monthly. Enterprise custom. Sources |
Using both together
Let each tool do what it is built for. On Professional and above a Zap can call a webhook; point it at the track API so an event from an app without a Shopify connection opens or advances a case in tiqline. tiqline applies the time limit and alerts by Slack or email. When an alert arrives, your team acts, and any follow-up you have already automated in Zapier keeps running.
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Example: from four Zaps to one process
All numbers in this example are made up for illustration. A Shopify shop with about 150 orders a day runs four Zaps that each wait and check one thing: shipped within 24 hours, refund within 2 days, and two warehouse checks. On a busy Monday the shipping Zap sends 38 separate Slack messages and emails, and nobody can tell how many orders are still waiting.
In tiqline the same rules are one process: paid, then picked within 6 hours, fulfilled within 24 hours, with a branch for refunds and its own 2-day limit. The warehouse reports picks through a Zap that calls the track API. That Monday the pick step runs over and one Slack message names the step and says 38 cases are waiting; the email lists them. The shop keeps one Zap for creating support tickets.
Limits of tiqline
tiqline watches and alerts. It does not run actions in other apps, and alerts go only to Slack and email. It does not explain why a case is stuck, has no ready-made templates, and connecting a shop does not start monitoring by itself. There are no connectors for warehouses or carriers; those steps arrive through the track API. If you need a workflow that writes into other apps, keep Zapier for that part.
Questions
Is tiqline a replacement for Zapier?
No. Zapier connects apps and runs workflows. tiqline watches each case against a time limit and alerts by Slack or email when a step runs over.
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Can I build SLA monitoring in Zapier?
You can build single checks with Delay by Zapier and a filter: wait, then test the order. Each check is its own Zap, and a list of all stuck orders is something you build yourself.
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Can a Zap send events to tiqline?
Yes, on Zapier plans with webhooks, which start on Professional. Point the webhook at the track API with the case ID.
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Which Zapier plans include an audit log?
On Zapier, Team and Enterprise, with 6 and 12 months of history. Every plan of tiqline includes the audit log, including Free. Publishing a process, changing a time limit and connecting Slack or email go into that log, which you read over MCP.
Do both work with Shopify?
Yes. Zapier has Shopify triggers such as order paid. tiqline reads Shopify order, fulfillment and refund webhooks and does not store customer names or addresses.
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What does tiqline's Free plan include?
5,000 events a month, with alerts by Slack or email. When the quota is full, alerts pause and events are still stored. Other plans are on the pricing page.
Start for free
The Free plan includes 5,000 events a month.